Centralized Customer Management
Solution

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Centralized Customer Management Solution

A unified web portal solution that enables conducting seamless business, day to day operations and interaction with your clients. With a simple interface, all you need is just a click away, integrated with SAP for efficient management. No more hassle, vendors can access all necessary reports in one place. From viewing invoices to checking payment history, it’s all conveniently available. The portal acts as a gateway, eliminating the need for direct SAP interaction.

Functionalities

Real-time SAP Integration

Through extensive research, we’ve seamlessly integrated SAP APIs, allowing you to push or pull data into SAP in real-time. Experience efficient data management without delays or complications.

SAP Integration for Quick Receipts

Stay connected with SAP in real-time and generate receipts promptly. CCMS ensures swift and precise financial transactions.

Instant Updates on Outstanding and Aging via SAP

Receive immediate information on outstanding payments and aging invoices directly through SAP. CCMS provides up-to-the-minute insights for better financial control.

Flexible User Roles and Privileges

Enjoy the flexibility of creating multiple user roles, each with specific privileges. Assign different levels of access and control by creating multiple users under each role, ensuring a tailored and secure experience.

Customer Portal

Customers benefit from a unified portal where they can easily make payments, view invoices, and access various financial features. For added transparency, the Finance Manager can review and approve payments made by customers. The system supports both online and offline payment methods, providing flexibility for your customers. 

TDS Adjustments

Our solution allows for easy and accurate TDS adjustments. Manage TDS-related tasks more efficiently, ensuring compliance and accuracy.

Effortless Onboarding and Client Profile Management

CCMS facilitates client onboarding via the Admin role, ensuring smooth access and permissions for effective collaboration. Once onboarded, clients can manage their documents and data through the user-friendly profile management feature. Secure login methods like email, phone number, and password provide convenient control over client information. This integrated approach offers a hassle-free experience, combining efficient onboarding with client-centric profile management within CCMS.

Contract Management with CCMS

Create, amend, or extend contracts, all in one simplified process. Keep contracts neatly organized in a centralized portal, saving you from scattered documents. Approvals are seamless with CCMS’s efficient workflow. Understand complex contract relationships with the parent-child hierarchy feature. Quick searches and insightful reports make managing contracts stress-free and efficient.

 

Efficient Communications Board

CCMS’s Communications Board Improves communication with SMS and Email notifications for critical events. Users receive SMS and Email notifications for critical events, and the Grievance Center allows easy online request submission and status tracking. Maintenance or support requests are submitted and tracked seamlessly, while the Violation Tracking feature improves accountability within the system. This integrated platform ensures efficient communication, notification, and request management within CCMS.

Reports with Enhanced Visibility

Our reporting feature provides a thorough view of your financial transactions. Users can access detailed payment history, view outstanding invoices, and leverage multiple filtering options for a customized analysis. Whether sorting by payment status, date, or payment method, our system ensures a flexible and intuitive experience.

Customer Portal

Customers benefit from a unified portal where they can easily make payments, view invoices, and access various financial features. For added transparency, the Finance Manager can review and approve payments made by customers. The system supports both online and offline payment methods, providing flexibility for your customers. 

TDS Adjustments

Our solution allows for easy and accurate TDS adjustments. Manage TDS-related tasks more efficiently, ensuring compliance and accuracy.

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Frequently
Asked Questions

CCMS is a unified web portal solution designed to streamline business operations and client interactions. It offers a simple interface integrated with SAP for efficient management, providing vendors with access to all necessary reports in one place.

CCMS seamlessly integrates with SAP through real-time SAP APIs, enabling the push or pull of data into SAP without delays. This integration ensures efficient data management and financial transactions.

Customers benefit from a unified portal where they can easily make payments, view invoices, and access various financial features. The system supports both online and offline payment methods, providing flexibility for customers.

CCMS simplifies client onboarding through the Admin role, ensuring smooth access and permissions for collaboration. Once onboarded, clients can manage their documents and data through the user-friendly profile management feature.

CCMS allows users to create, amend, or extend contracts in a simplified process. Contracts are neatly organized in a centralized portal, and approvals are seamless with efficient workflow. The system also offers insights into complex contract relationships.

CCMS enhances communication with SMS and email notifications for critical events. It also features a Grievance Center for easy online request submission and status tracking. Maintenance or support requests are submitted and tracked seamlessly.

CCMS offers reporting features, providing users with a thorough view of financial transactions. Users can access detailed payment history, view outstanding invoices, and utilize multiple filtering options for customized analysis.

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Smacon is a leading global provider of Digital Transformation solutions for businesses. Since our establishment in 2012, we’ve been dedicated to delivering end-to-end services to clients worldwide. Our expertise lies in reshaping business  landscapes and driving meaningful change in operational approaches.

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