Bhima is a trusted brand offering structured gold investment schemes that help customers save and invest systematically. To modernize its operations and enhance customer experience, Bhima required a secure, transparent, and scalable digital platform that could handle scheme management, payments, and customer engagement efficiently.
Proven Track Record
Customer Satisfaction
The Challenge
Bhima wanted to digitize its traditional gold scheme processes and address multiple business challenges. They needed a secure and user‑friendly platform that would allow customers to explore gold schemes, enroll digitally, make online payments, and track their investments in real time.
The platform had to ensure transparency in scheme progress and transactions while providing seamless payment handling. Additionally, Bhima required a powerful administrative system to manage schemes, customers, and transactions, along with ERP synchronization and secure configuration of integrations.
What did SMACON do
Understanding the nature of gold investment schemes and customer expectations, our team designed and developed a comprehensive digital solution consisting of a Customer Mobile Application and an Admin Web Application.
We focused on creating an intuitive user experience, ensuring secure payment processing, enabling real‑time visibility into investments, and equipping administrators with advanced control and monitoring tools. The platform was built to be scalable, reliable, and fully integrated with ERP and payment systems.
Features Delivered
Customer Mobile Application & Admin Web Application
- User registration with secure login using credentials or OTP
- Personalized customer dashboard showing active schemes, payment status, and recent transactions
- Gold schemes listing with detailed scheme information including duration, benefits, and eligibility
- Digital scheme enrollment with initial payment support
- “My Investments” view with scheme‑wise progress tracking
- Detailed scheme‑wise transaction history for transparency
- Secure payment gateway integration with success and failure handling
- Customer profile view and edit functionality
- Push notifications for payments, scheme updates, and offers
- Secure logout for customers
Admin Web Application Features
- Secure admin login and dashboard with key business metrics
- Create, edit, and manage gold schemes including images
- View scheme details with enrolled customers and transaction history
- Customer listing and detailed customer profile management
- Push notification creation, editing, and listing
- ERP synchronization monitor with queue and failure tracking
- Complete event logs including transactions and ERP API calls
- Payment gateway API key configuration
- Application API key configuration
- Admin user management with roles and permissions
- Secure admin logout
The Results
- Complete digital transformation of gold scheme operations
- Improved transparency and trust through real‑time investment tracking
- Faster, secure, and reliable payment processing
- Reduced manual effort and operational errors
- Improved customer engagement through timely notifications
- Centralized control and monitoring for administrators
- A scalable digital platform ready for future growth
