Proven Track Record
Customer Satisfaction
The Challenge
KMRL required a system that could seamlessly integrate with SAP to ensure accurate recording and management of financial transactions within their current system. Without this integration, they risked data entry errors and discrepancies.
KMRL needed a solution that could meet the diverse requirements of multiple stakeholders, customers, finance managers, marketing managers, and administrators each with specific needs for managing payments, approvals, and invoicing. This called for a comprehensive and user-friendly system.
What did SMACON do
Developing a Customer Portal: We developed a customer portal that allows tenants to log in, view their dues, select multiple invoices, and pay online through an integrated payment gateway. This portal provided a seamless and convenient payment experience for tenants.
Implementing a Finance Manager Approval Process: To ensure accuracy, we implemented a process where the finance manager can approve payments before they are pushed to SAP. This step minimized errors and ensured that all transactions were accurately recorded.
Creating a Marketing Manager Payment Feature: We enabled the marketing manager to make payments on behalf of tenants, adding flexibility to the payment process. This feature was particularly useful for managing promotional activities and tenant support.
Developing a Utility Billing Portal: We created a separate portal for utility billing with logins for the meter reader, finance manager, and admin. The meter reader could enter current readings and generate invoices, which the finance manager would then approve. Approved invoices were made visible to tenants in the customer portal.
The Results
- Improved Operational Efficiency
- Faster and Accurate Payment Processing
- Enhanced Financial Management
- Increased Flexibility
- Streamlined Utility Billing
