SAP Big Commerce Connector
Seamless Integration Between SAP Big Commerce Connector
Looking to unify your Big Commerce store with SAP S/4HANA?
Whether you’re a retail brand or B2B distributor, this SAP Big Commerce Connector enables seamless ERP-to-eCommerce synchronization—eliminating data silos, minimizing errors, and enhancing operational efficiency.
SAP + Big Commerce connector
Connector Interface:
Customer
B2C orders use a single customer ID in S/4HANA with details stored in each order. B2B data in S/4HANA—company, contacts, and credit limits—is synced to Shopify.
Pricing
B2C retail prices are periodically synced from S/4HANA to Big Commerce for the one-time customer setup. B2B customers get real-time, SAP-calculated pricing in Big Commerce, includig applicable discounts, promotions, and freight charges.
Order
Big Commerce orders are periodically synced to SAP with accurate mapping of customer type, payment, and order details. Tax, shipping, discounts, and the Big Commerce Order ID are preserved for tracking.
Delivery
After PGI in S/4HANA, shipment details with tracking numbers are auto-synced to Big Commerce. Supports partial shipments, with order status set to “Complete” when fully shipped.
Invoice
When an invoice is posted in S/4HANA, it is automatically created in Big Commerce with optional payment capture for credit card orders. Once cleared in S/4HANA, the invoice status updates to “Paid” in Big Commerce, ensuring customers see accurate payment information.
Inventory
Big Commerce syncs the latest stock values from SAP ERP, reflecting the unrestricted inventory of the configured plant and storage location.
Next-Level Integration: SAP Big Commerce Connector in Perfect Sync
Big Commerce orders are instantly recorded as Sales Transactions in SAP S/4HANA through the SAP Big Commerce Connector, with real-time pricing and stock updates. Product details sync bidirectionally, and customer data flows directly into SAP for unified marketing and sales. Fulfillment updates are pushed back to Big Commerce for real-time tracking. Simplify operations with a seamless SAP S/4HANA eCommerce integration powered by the SAP Big Commerce Connector.
Customer – SAP Big Commerce CONNECTOR
B2C Customers and Guest Customers
The SAP Big Commerce Connector seamlessly integrates customer and customer data between SAP S/4 HANA and Big Commerce, ensuring a unified and accurate customer experience for both B2C and B2B segments. It automates data synchronization, streamlines order management, and eliminates duplicate data maintenance, enabling businesses to operate efficiently while keeping SAP as the single source of truth.
B2B Customer Management
B2B customers in S/4HANA can be synced to Big Commerce, with their contact persons automatically registered as Shopify users who can place orders on behalf of the company. Filters can be applied to determine which contact persons are sent to Big Commerce, and an approval workflow can be configured so certain roles must approve orders before they are transferred to S/4HANA.
The following B2B customer information is also synced:
- Company details: name, address, email
- Contact persons: roles and associated details
- Ship to locations of the company
- Credit Information
S/4HANA serves as the master source for B2B customer data, and changes are not permitted in Big Commerce.
Pricing – SAP Big Commerce CONNECTOR
Retail price sync for B2C customer
The SAP Big Commerce Connector supports retail pricing for B2C customers through a one-time customer setup in SAP S/4HANA. Retail prices are periodically fetched from S/4HANA and synced to Big Commerce, ensuring consistent and up-to-date pricing across channels.
B2B Real-Time Price Sync
For B2B customers, the SAP Big Commerce Connector delivers real-time, customer-specific pricing on the Big Commerce storefront. Prices are calculated in SAP S/4HANA by simulating an order using the defined SAP pricing procedure, ensuring accuracy and alignment with SAP’s pricing rules. This includes:
- Customer-specific discounts
- Buy-one-get-one-free offers
- Promotions
- Freight calculations at sales order creation in SAP
All Big Commerce SKUs must exist in the SAP S/4HANA system.
Order – SAP SHOPIFY CONNECTOR
Orders Sync
The SAP Big Commerce Connector periodically syncs orders from Big Commerce to SAP S/4HANA, ensuring all order details are accurately reflected. Before transferring an order, the connector determines:
- Order type: B2B or B2C
- Customer functions: Ship-to, Sold-to, Bill-to, Salesperson (if applicable)
- Payment method: Purchase Order, Credit Card, PayPal, etc.
- Order remarks
- Credit card/authorization number (if applicable)
- Discounts applied in Big Commerce that need to be passed to SAP
- Big Commerce Order ID stored in the Purchase Order field of the SAP order
Sales Order Sync – B2C / Guest Customers
For B2C and guest orders, the SAP Big Commerce orders under a designated one-time customer number. It transfers complete address details, payment information, and other relevant data, with the Big Commerce Order ID stored in SAP’s Purchase Order field. This allows the logistics team to process deliveries through standard SAP transactions.
Sales Order Sync – B2B Customers
For B2B orders, the SAP Big Commerce Connector records the sale in SAP under the respective SAP customer number. If the order is placed on credit, the connector updates the customer’s credit consumption in Big Commerce, keeping both systems synchronized.
Accurate Order Totals
The SAP Big Commerce Connector ensures precise mapping of taxes, shipping methods, and discounts, maintaining consistent pricing and totals between Big Commerce and SAP.
Delivery – SAP Big Commerce CONNECTOR
Shipment Creation
With the SAP Big Commerce Connector, once Post Goods Issue (PGI) is completed in SAP S/4HANA, the corresponding shipment is automatically created in Big Commerce, and the order status is updated to Shipped.
Tracking Number
When a delivery is generated in SAP S/4HANA, the SAP Big Commerce Connector instantly syncs shipment status and tracking numbers to Big Commerce, giving customers real-time visibility after PGI.
Partial Shipment
The SAP Big Commerce Connector supports partial shipments, updating Big Commerce incrementally as items are shipped. The order status in Big Commerce changes to Complete only after all shipments for that order are fulfilled.
Invoice – SAP Big Commerce CONNECTOR
Invoice Management
With the SAP Big Commerce Connector, when an invoice is posted to accounting in SAP S/4HANA, the corresponding invoice is automatically created in Big Commerce. For credit card orders, Big Commerce can also trigger payment capture upon receiving invoice data from S/4HANA.
Once the invoice is cleared in S/4HANA, the SAP Big Commerce Connector updates Big Commerce to mark it as “Paid,” giving customers clear visibility into their outstanding and settled invoices.
Inventory – SAP Big Commerce CONNECTOR
Invoice Management
With the SAP Big Commerce Connector, when an invoice is posted to accounting in SAP S/4HANA, the corresponding invoice is automatically created in Big Commerce. For credit card orders, Big Commerce can also trigger payment capture upon receiving invoice data from S/4HANA.
Once the invoice is cleared in S/4HANA, the SAP Big Commerce Connector updates Big Commerce to mark it as “Paid,” giving customers clear visibility into their outstanding and settled invoices.
Frequently Asked Questions
Most frequent questions and answers
The SAP BigCommerce Connector is an integration solution that enables seamless, real-time synchronization between SAP S/4HANA and BigCommerce. It automates the flow of customer, pricing, order, delivery, invoice, and inventory data to streamline eCommerce operations.
For B2C and guest customers, all orders use a single “one-time customer” ID in SAP S/4HANA. Complete order details, including customer information, addresses, and payment data, are stored in each order record.
B2B customer details—such as company information, contacts, ship-to locations, and credit limits—are synced from SAP S/4HANA to BigCommerce. Contacts can be set up as BigCommerce users, and an approval workflow can be enabled for order processing. SAP acts as the master data source for all B2B customer information.
Orders from BigCommerce are periodically synced to SAP S/4HANA with accurate mapping of customer type, payment method, shipping details, and discounts. B2B orders update credit consumption in BigCommerce if placed on credit.
Yes. All tax rates, shipping methods, discounts, and the BigCommerce Order ID are preserved during order synchronization to ensure accurate financial records.
When an invoice is posted in SAP S/4HANA, it is automatically created in BigCommerce. For credit card orders, payment capture can be triggered. Once the invoice is cleared in SAP, the status in BigCommerce is updated to “Paid.”
