Congratulations to the SMACON product team for the exceptional work. Our Customer Management solution (CCMS) with a real-time ERP connector, has been recognized for its excellence. This groundbreaking solution, initially deployed at Kochi Metro Rail Limited (KMRL), is revolutionizing customer self-service.
Our innovative digital transformation Solution has been recognized with an award at the Leadership Awards 2024
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ProcureSmart is featured in Dhanam, Kerala’s leading business magazine.
Dhanam discusses how AI‑led digital procurement is reshaping enterprise operations—and how ProcureSmart by Smacon is helping organisations move beyond spreadsheets and emails to a more transparent, efficient, and data‑driven source‑to‑pay model.
Choosing the Right CRM for Your Business: A Buyer’s Guide
Choosing a CRM today is no longer just about storing customer details. Businesses now expect customer management software to improve retention, support sales automation, and give teams a complete view of every customer interaction. With dozens of tools in the market, selecting the right CRM can feel…
CRM Integration Trends: How to Connect Customer Management With ERP and SCM
Customer details live in CRM. Orders and billing sit in ERP. Inventory and delivery updates are handled by SCM. Each system works fine on its own, but when a customer asks a simple question like “Where is my order?” or “When will this be delivered?”
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