Proven Track Record
Customer Satisfaction
The Challenge
Ensuring timely deliveries was a significant challenge. The existing delivery process lacked the necessary tracking capabilities, leading to uncertainties and delays. Customers expected prompt and reliable delivery of their frozen seafood, and any delays could result in dissatisfaction and loss of business.
Additionally, Daily Fish needed to enhance the reliability and efficiency of their delivery process. They required a system that could optimize delivery routes and manage logistics with greater accuracy. This was crucial to maintaining a competitive edge in the market, as efficient operations directly impacted customer satisfaction and retention.
What did Smacon do
Integration with SAP: Our solution is designed to seamlessly integrate with SAP, enabling efficient inventory management. This integration allows for inventory requests to be made directly to SAP, and stock level updates to be synchronized in real-time with SAP’s system.
Developing a Delivery Boy App: To improve delivery tracking and reliability, we developed a user-friendly delivery boy app. This app allowed for real-time tracking of deliveries, ensuring that customers received their orders promptly.
Implementing a Geo fencing Portal: We created a Geo fencing portal to manage warehouses and delivery areas more effectively. This portal helped in optimizing delivery routes and managing logistics with greater accuracy.
Building a Customer Portal: We also developed a customer portal available both on the web and as a mobile app. This portal provided customers with an easy-to-use interface to place orders, track deliveries, and manage their accounts, enhancing their overall shopping experience.
The Results
- Faster Deliveries
- Improved Operations
- Increased Sales
- Higher Customer Satisfaction
- Enhanced Competitiveness
