When customers reach out for support, they don’t just want answers — they want them fast. Customers expect quick responses — whether they’re raising a query, following up on an order, or asking for support. But here’s the challenge: if your team is constantly chasing emails, switching between platforms, or overloaded with repetitive tasks, response times will slow down and employees will burn out.
Most businesses already know that procurement is important. After all, it’s how you manage suppliers, purchases, and costs. Yet, despite having policies and processes in place, many organizations feel like their procurement strategy just isn’t delivering results. Purchases take longer than expected, budgets go off track, and vendors aren’t managed as effectively as they should be.
When it comes to digital procurement, two names often come up in discussions—SAP Ariba, a well-established global procurement solution, and Procure Smart, a modern, flexible platform designed to simplify procurement for businesses of all sizes. Both platforms help organizations automate vendor management, approvals, and compliance, but the best choice depends on your business needs, scale, and long-term goals.
Procurement is no longer just about raising purchase orders or managing invoices—it’s about making informed decisions that directly impact cost savings, supplier relationships, and business growth. The challenge is that many companies still operate in a reactive mode: responding to delays, shortages, or compliance issues only after they occur.
When it comes to digital procurement, two names often come up in discussions—SAP Ariba, a well-established global procurement solution, and Procure Smart, a modern, flexible platform designed to simplify procurement for businesses of all sizes. Both platforms help organizations automate vendor management, approvals, and compliance, but the best choice depends on your business needs, scale, and long-term goals.
Kochi Metro Rail Limited (KMRL), a center-state public sector company operating the Kochi Metro and Kochi Water Metro in Kerala, India, faced challenges in managing their numerous tenants and utility billings. KMRL needed an efficient, automated system to handle rent payments, service charges, and utility bills (electricity and water) for their tenants. The system had to integrate with SAP, allowing customers, finance managers, marketing managers, and admins to manage payments, approvals, and invoicing seamlessly
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