Search My Garage (SMG) is a rapidly growing automotive service marketplace that connects customers with verified garages and service professionals. As the platform expanded, managing vendors, service categories, and appointments manually became increasingly challenging.
With more garages joining and customer demand rising, SMG needed a centralized, automated system that could handle high-volume operations while maintaining service consistency and a smooth user experience.
The Challenge
SMG’s operational workflow involved:
Manual vendor onboarding
Unorganized appointment scheduling
Lack of real-time updates
Limited visibility into vendor performance
Inconsistent service listings across locations
To support scalability, improve service quality, and streamline communication, SMG required a complete digital transformation of its marketplace operations.
Our Solution: A Fully Automated Vendor & Service Management Ecosystem
We built a robust end-to-end digital system that brought structure, automation, and transparency to the entire SMG platform.
1. Vendor Panel with Role-Based Access
We created a dedicated vendor portal where service providers can manage:
Their service listings
Appointment schedules
Revenue insights
Order history
Admins retain control over approvals, ensuring a balance between vendor autonomy and platform-wide consistency.
2. Real-Time Performance Dashboards
To give vendors better visibility into their business, we developed:
Live dashboards showing appointments, revenue, and service statistics
Real-time order status updates
Lifetime service history
The admin dashboard provides a bird’s-eye view of overall platform activity, enabling faster decisions and quicker support.
3. Service Management with Approval Workflow
Vendors can add, edit, or remove services in categories like:
Vehicle detailing
Mechanical repairs
Tire and wheel care
Electrical and AC services
Every update goes through an admin approval process to maintain brand quality and ensure uniform service standards.
4. Location-Specific Service Visibility (Geo-Targeting)
Our geo-targeting feature ensures vendors offer services only within their operational radius.
Customers automatically see relevant and nearby service providers, leading to:
Higher conversions
Fewer mismatches
Better service accuracy
5. Smart Appointment Booking with Slot Control
We implemented a calendar-based scheduling system where vendors can:
Define their available time slots
Control daily appointment capacity
Prevent double bookings
This improved vendor resource planning and significantly reduced customer no-shows.
6. Brand & Category-Based Service Tagging
All services are tagged by:
Brand (Honda, Maruti, Hyundai, etc.)
Category (engine repair, AC repair, wheel alignment, detailing, etc.)
This enhanced SMG’s search and filtering system, making it easier for customers to find exactly what they need.
7. End-to-End Order Tracking
Every stage of the customer journey is now transparent:
Inquiry → Booking → Vendor confirmation → Service in progress → Completion → Feedback
Vendors, customers, and admins receive real-time updates, improving communication and accountability across the board.
8. Integrated Vendor–Customer Chat
We introduced an in-platform chat system, enabling:
Instant communication
Query resolution
Booking confirmations
Service updates
This eliminated the need for external messaging platforms and improved responsiveness.
The Impact
The automated system completely transformed SMG’s operations.
Key results include:
Reduced admin workload as vendors manage their own listings and schedules
Faster vendor onboarding with standardized workflows
Higher appointment accuracy due to smart slot management
Better customer experience with relevant search results and real-time updates
Improved service consistency through the approval workflow
Greater scalability with structured vendor performance insights and automated processes
SMG is now equipped with a streamlined, data-driven platform that supports continued growth and delivers a seamless experience for both vendors and customers.
Ready to Streamline Your Marketplace Operations?
If you’re looking to automate vendor workflows, optimize service management, or build a scalable digital ecosystem –
Let’s build it together.
