Empower Your Distribution Network
with Seamless Management
Streamline your distribution operations with an all-in-one portal designed to optimize efficiency and enhance collaboration. Manage orders, inventory, pricing, and forecasts effortlessly to drive business growth.
Customer Data Integration
ERP provides customer master data to the B2B portal, including credit limits, addresses, and depot assignments.
Depot-Based User Assignment
Each user is linked to a specific depot, overseen by a depot commercial manager.
Item-Specific Pricing
Easily access tailored pricing for each customer, directly synced from the ERP to ensure accuracy and transparency.
Forecast Product Purchase
Users can enter their forecasted product purchase quantities for the next four months in the system.
Monthly Forecast Window
The forecast window is open from the 25th to the 31st of the current month, with notifications and reminders sent to users.
Forecast Freezing and Roll-Forward
At the start of each new month, the current month's forecast is locked, and the next fourth month is opened for forecasting.
Comprehensive Customer Portal Features
Frequently Asked Question
Most frequent questions and answers
Yes, you can track your open orders under the “Sales Open Order Report” section, where detailed updates are available.
To lodge a complaint, navigate to the “Complaints” section, and enter details like the invoice number or batch. Your complaint will be routed to the Head Office for resolution.
Yes, the portal includes a secure payment gateway where you can view outstanding payments and make transactions. Payments are automatically cleared in the ERP system using the FIFO (First In, First Out) method.
Yes, you can make an advance payment through the portal, which will increase your credit limit accordingly.
Yes, you can submit a Request for Proposal (RFP) for specific products via the portal. These requests are sent to Salesforce for processing.
Invoices and packing slips can be downloaded from the “Documents” section after logging into the portal.
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