Acting as an ‘all-in-one solution’ the customer relationship management, focuses mainly on providing benefits to marketing,
sales and customer service teams in an organization. CRM helps businesses to drive marketing effectiveness and sales productivity
by availing a wide array of tools for customer management, campaign management and business intelligence. The most interesting
aspect of CRM is that the customization is done specifically to meet the needs and requirements of your business.Customized Customer
Relation Management solution simplifies managing customer centric activities such as tracking leads, accounting for deals closed,
customer follow up and delivering support services.
Enterprise Content Management (ECM)
Enterprise Content Management (ECM) is an umbrella term that covers document management,
web content management, search, collaboration, records management, digital asset management (DAM), work-flow management,
business process management, capture and scanning. In a nutshell, ECM is primarily aimed at managing the life-cycle of
information from initial publication or creation all the way through archival and eventually disposal.Smacon delivers
flexible and scalable content-driven applications tailored to customer specific requirements. We work with clients,
to understand their business needs and offer appropriate options, to deliver a dependable solution based upon application
requirements and budget.